Category: Клиентский сервис

Автор John R. DiJulius, III Цена :2487.28 руб. Описание Отрывок Читать фрагмент Слушать Купить книгу Отрывок Аннотация What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation

Автор Anders Gustafsson, Matthew Johnson D. Цена :3110.21 руб. Описание Отрывок Читать фрагмент Слушать Купить книгу Отрывок Аннотация Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA,

Why CRM Doesn’t Work. How to Win by Letting Customers Manange the Relationship

Автор Seth Godin, Frederick Newell Цена :2665.26 руб. Описание Отрывок Читать фрагмент Слушать Купить книгу Отрывок Аннотация CRM was supposed to help businesses better understand their customers and increase efficiency. Yet most companies are not getting the return they expected.

Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Автор Lincoln Murphy, Dan Steinman, Nick Mehta, Maria Martinez Цена :2224.76 руб. Описание Отрывок Читать фрагмент Слушать Купить книгу Отрывок Аннотация Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide

Service Design for Business. A Practical Guide to Optimizing the Customer Experience

Автор Melvin Flu Brand, Lavrans Løvlie, Ben Reason Цена :2076.44 руб. Описание Отрывок Читать фрагмент Слушать Купить книгу Отрывок Аннотация A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience

How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times

Автор Jeffrey Fox J. Цена :1479.46 руб. Описание Отрывок Читать фрагмент Слушать Купить книгу Отрывок Аннотация From best-selling author Jeffrey J. Fox, how the savvy see opportunity – and capitalize on it Economic downturns separate the winning companies from the

Unleashing Excellence. The Complete Guide to Ultimate Customer Service

Автор Teri Yanovitch, Dennis Snow Цена :1850.26 руб. Описание Отрывок Читать фрагмент Слушать Купить книгу Отрывок Аннотация A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships

Автор Katie Paine Delahaye Цена :2072.73 руб. Описание Отрывок Читать фрагмент Слушать Купить книгу Отрывок Аннотация In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!